James Coles commented “We entered into the “Making It Happen” programme, because we believed it would create the direction that we needed to ensure the success of our Retail area.
In the first year the staff have bought into the principles. We have made changes to our outdoor Sales area, allowing us to focus on stock levels aiming at greater turn around, less waste and therefore greater profit.
The garden centre is a brighter more inviting area for our customers and we believe that we will get more footfall and re-visits through the door.
We know that we have a long way to go but the initial reaction is very positive and with Steve and Joy guiding us through the process we can only see good things coming our way.”