“Steve has been helping us transform our “building full of guitars” into a modern retail shopping environment. He started with an in depth review of where we were and we used that as a baseline for improvement. He looked at every aspect of the store, from internal and external signage, to customer journeys and key accounting ratios.
The output of the review gave us a clear path with regular milestones and an end game. I have found that although his primary experience is from another retail sector it is very transferrable and relevant. It has been a pleasure to work with Steve and Retail Success, and we will continue to do so as our store grows.”
Tim Lobley Managing Director Sound Affects Music Store and Recording Studio, Lancashire. UK