“Steve has been helping us transform our “building full of guitars” into a modern retail shopping environment. He started with an in depth review of where we were and we used that as a baseline for improvement. He looked at every aspect of the store, from internal and external signage, to customer journeys and key accounting ratios.

The output of the review gave us a clear path with regular milestones and an end game. I have found that although his primary experience is from another retail sector it is very transferrable and relevant. It has been a pleasure to work with Steve and ¬†Retail Success, and we will continue to do so as our store grows.”

Tim Lobley Managing Director Sound Affects Music Store and Recording Studio, Lancashire. UK